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Case study · Health & Wellness

Toowoomba Dermal & Oedema Clinic

Toowoomba Dermal & Oedema Clinic is the first allied-health skin clinic in Toowoomba, led by Dermal Clinician Genevieve Topalov.

The clinic handles skin, lymphatic, and adipose conditions with an emphasis on tailored treatments, from acne, pigmentation and rosacea to eczema and scarring. Genevieve is also an accredited lymphoedema therapist, supporting clients managing lymphoedema and lipoedema.

Toowoomba Dermal & Oedema Clinic
Industry
Health & Wellness
Timeframe
First month with Apto
Headline result
27 new bookings generated
01 · The challenge

What they needed

Following a period of rapid growth since the clinic's launch, word-of-mouth and referral bookings began to taper off. Referrals can only get you so far, and relying on them alone rarely sustains consistent growth, with leads that are unpredictable and few and far between.

Toowoomba Dermal & Oedema Clinic — Reaching patients actively searching for care
02 · Our solution

Reaching patients actively searching for care

We launched a Google Ads campaign designed to reach potential patients actively searching for the clinic's services. This replaced the unpredictable nature of referrals with measurable, consistent customer acquisition, giving the clinic a reliable source of new bookings it could count on month to month.

03 · The results

The numbers that matter

First month with Apto

New bookings generated
27

New bookings generated

Cost per booking
$40.04

Cost per booking

Average cost per click
$8.38

Average cost per click

In just over a month of working with the clinic, we generated 27 new client bookings. Each booking cost around $40, with potential returns exceeding ten times that investment. The campaign reached people actively searching for the clinic's specific services, showing what targeted Google Ads and a quality digital strategy can deliver together.

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